We aim to provide all our customers with a first class standard of service. Should you be unhappy with this service or have any cause for dissatisfaction you should first contact Towergate Risk Solutions on 01708 333935. Please be ready to quote your policy number where this is available.

Should any matter relating to the Contract Works, Liability and Personal Accident policy not be resolved to your satisfaction please write to:

If you have cause for a complaint, it is important you know we are committed to providing you with an exceptional level of service and customer care. We realise that things can go wrong and there may be occasions when you feel that we have not provided the service you expected. When this happens, we want to hear about it so we can try to put things right.

The most important factors in getting your complaint dealt with as quickly and efficiently as possible are:

• To be sure you are talking to the right person, and;
• That you are giving them all the right information.